This Privacy Policy explains how royal711 collects, uses, stores, and protects the personal data of Members and visitors to the Platform. Please read it carefully alongside our Terms & Conditions.
Effective Date: 1 January 2026 | Last Updated: 1 June 2026This Privacy Policy ("Policy") applies to all personal data processed by royal711 ("the Platform", "we", "us", "our") in connection with the operation of royal711.win and the provision of online casino, sportsbook, and related gaming services to Members and visitors. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy. If you disagree with any aspect of this Policy, you should discontinue use of the Platform and contact support to close your account.
Royal711 is the data controller responsible for the personal data collected and processed in connection with Platform operations. The Platform operates under international gaming authority licensing and processes personal data in accordance with applicable data protection legislation and the licensing authority's requirements regarding Member data governance.
For all data protection enquiries, Members may contact the royal711 Data Protection function via: [email protected] — reference "Data Protection Enquiry" in your subject line to ensure routing to the correct team.
Royal711 collects personal data in several categories depending on the nature of your interaction with the Platform:
2.1 Registration Data. When you create a royal711 account, we collect: full name, date of birth, nationality, Malaysian mobile number (+60 format), username, and encrypted password hash. This data is mandatory — accounts cannot be created without it.
2.2 Identity Verification (KYC) Data. In connection with our licensing obligations and anti-money laundering requirements, we collect documentary proof of identity (e.g., MyKad, passport), proof of address, and in certain circumstances, source-of-funds documentation. KYC documents are processed by royal711's compliance team and retained in accordance with legal obligations.
2.3 Financial Data. We collect details of payment methods used to fund your Gaming Wallet — including masked bank account or eWallet identifiers associated with FPX, Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank transactions. Full payment credentials are never stored by royal711; they are processed directly by our PCI-compliant payment gateway partners.
2.4 Transactional Data. We maintain complete records of all deposits, withdrawals, bets placed, game sessions, bonus activations, and account balance changes. This data is used for account management, dispute resolution, regulatory reporting, and responsible gaming monitoring.
2.5 Technical & Device Data. When you access the Platform, we automatically collect: IP address, browser type and version, operating system, device type, screen resolution, referring URL, session duration, and pages visited. This data is collected via server logs and first-party analytics tools.
2.6 Communication Data. If you contact royal711 support via live chat or email, we retain records of those communications including chat transcripts, email correspondence, and any attachments submitted.
Royal711 collects personal data through the following mechanisms:
Royal711 processes personal data for the following purposes:
Royal711 relies on the following legal bases for the processing of your personal data:
Royal711 does not sell personal data to third parties. We share personal data only in the following circumstances:
6.1 Payment Processors. Transaction data is shared with PCI-compliant payment gateway and eWallet partners (FPX, Touch n Go, Boost) to process deposit and withdrawal instructions. These partners process data under their own published privacy policies and are contractually bound to use data only for payment processing purposes.
6.2 KYC / AML Service Providers. Identity verification data may be shared with licensed third-party identity verification providers engaged to perform KYC checks on our behalf. Such providers are contractually bound to confidentiality and may not use or retain data beyond the scope of the verification service.
6.3 Regulatory Authorities. Royal711 is required by its licensing authority to disclose certain Member data and transaction records to regulators upon request. We may also be required to disclose data to law enforcement authorities where required by applicable law or court order.
6.4 Game Providers. Where you play games hosted by third-party providers (Pragmatic Play, PG Soft, Evolution Gaming, etc.), session identifiers and wager data are transmitted to those providers' systems to facilitate gameplay. Game providers do not receive your name, contact details, or payment information.
The royal711 Platform and its infrastructure may involve the transfer of personal data to servers or processors located outside Malaysia. Where such transfers occur, royal711 implements appropriate safeguards including standard contractual clauses and data processing agreements that require recipient organisations to maintain data protection standards equivalent to those applicable under our licensing obligations.
By using the Platform, you acknowledge that your data may be transferred to and processed in jurisdictions outside Malaysia. If you have concerns about international transfers of your data, please contact the Data Protection function at [email protected].
8.1 Royal711 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting obligations.
8.2 For active Member accounts, we retain all account and transactional data for the lifetime of the account plus a minimum of five years following account closure, in compliance with AML and gaming licensing data retention requirements.
8.3 KYC documentation is retained for a minimum of five years following account closure or the completion of a business relationship, as required by applicable AML legislation.
8.4 Support communication records are retained for three years following the closure of the relevant support case, unless the matter relates to an unresolved dispute or legal proceeding.
8.5 Where data is no longer required for any lawful purpose, it is securely deleted or anonymised using industry-standard data destruction processes.
Royal711 uses first-party cookies and similar tracking technologies to operate and improve the Platform. We do not use third-party advertising cookies or tracking pixels for cross-site behavioural advertising.
You may manage cookie preferences via your browser settings. Disabling essential session cookies will prevent access to authenticated areas of the Platform including your account and Gaming Wallet.
Subject to applicable law and our regulatory obligations, Members have the following rights in relation to their personal data held by royal711:
To exercise any of these rights, submit a written request to [email protected] with "Data Rights Request" in the subject line. We will respond within 30 days of receiving a valid, verified request.
The royal711 Platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will immediately suspend the relevant account, delete the data, and report the matter to relevant authorities as required.
If you believe a minor has registered on the Platform, please contact [email protected] immediately with details to enable prompt investigation.
Royal711 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction:
The Platform may contain references to third-party services or providers — including licensed game studios and payment partners — in the context of describing available services. Royal711 does not control the privacy practices of third-party websites or platforms and accepts no responsibility for their data handling. Members who access third-party services should review those parties' privacy policies directly.
Royal711 reserves the right to update this Privacy Policy at any time to reflect changes in Platform operations, regulatory requirements, or data processing practices. Material changes will be communicated to Members via email to their registered address or via a prominent notice on the Platform at least 7 days before the revised Policy takes effect.
Continued use of the Platform following the effective date of a revised Privacy Policy constitutes acceptance of the changes. We recommend reviewing this page periodically. The "Last Updated" date at the top of this page reflects the date of the most recent revision.
For questions, concerns, or formal requests relating to this Privacy Policy or the handling of your personal data by royal711, please contact us via:
Royal711 operates on Malaysian Time (MYT, GMT+8) with 24/7 live support coverage. Formal written data rights requests submitted by email will receive a response within 30 days of receipt of a valid, verified request.
Six specific commitments royal711 makes to every Malaysian Member regarding the handling of their personal information.
Every connection between your browser and royal711's servers is encrypted with 256-bit SSL/TLS. Login credentials, session tokens, and payment data travel over encrypted channels at all times.
Your full card or banking credentials are never stored on royal711 servers. All payment data flows directly through PCI DSS-certified gateway partners including the FPX network and authorised eWallet processors.
Your account password is hashed using a one-way cryptographic algorithm before storage. Royal711 staff cannot retrieve or read your password — and neither can anyone who obtains a copy of the database.
Royal711 does not sell, rent, or trade your personal data to advertisers, data brokers, or unrelated third parties. Data sharing is limited to payment processors, licensed KYC providers, and regulatory authorities where legally required.
You have the right to access, correct, restrict, object to, and in certain circumstances delete the personal data royal711 holds about you. Submit a request to [email protected] and we will respond within 30 days.
Platform security, including data handling practices and access controls, is subject to periodic independent audits. Audit findings drive continuous improvement in how royal711 collects, stores, and protects Member data.
Play at Malaysia's trusted online casino knowing your personal data, payment details, and account credentials are protected by robust technical and organisational safeguards. 21+ only.
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